Frequently Asked Questions
Payment Information
What forms of payment do you accept?
We accept Interac, Visa, Mastercard, AMEX, PayPal and Apple Pay and Shopify Pay. A 3% service fee will be applied to the total amount should you wish to pay by credit card.
Weddings, Events & Styled Shoots
Are you willing to travel for Weddings and Events?
Yes! Ingénue will travel both domestically and internationally to flower your special day.
How far in advance should I reach out to book a consultation for my Wedding and/or Event?
We recommend reaching out six to eight months in advance for full service wedding florals. That being said, we will always endeavor to accommodate last minute inquiries.
How do we meet for consultations?
At this time, we are opting to meet with our prospective clientele virtually. Kindly fill out our inquiry form and we will get in touch to set up a meeting.
Will consultations incur any fees?
Clients are allotted one initial and one final consultation, free of charge. Additional consultations are $80/hour.
After booking my wedding with Ingénue can I add and/or remove items from my final proposal?
Upon signing the contract included with your final proposal, the total amount on the invoice cannot be reduced by more than 30%. Changes to the event design will be accepted up until one month before the wedding/event date.
Deliveries and Flower Care
How can I order flowers from the farm?
Ingénue provides seasonally grown, fresh cut flowers from Mother’s Day weekend up until the last frost in October. Please view our delivery zones and their corresponding fees here. Reach out to us at info@studioingenue.com if you have specific floral inquiries.
Outside of our growing season (November to April) we remain limited to pre-ordered subscription services, floral holidays, weddings and events, styled shoots and large corporate orders.
Follow us on Instagram for updates on market day’s and pop up events during the growing season.
Can I expect my flowers to look exactly like the arrangements pictured in the gallery?
As we aim to champion locally grown product, no two arrangements will ever look the same. Mother Nature dictates our access to certain blooms throughout the year.
Our arrangements will always maintain Ingénue’s signature design style- garden gathered with hints inspired by the art of Ikebana.
We appreciate that certain varieties can hold a great deal of sentimental value. In the event that you are looking for something specific, we will always try our very best to accommodate special requests or to offer a worthy alternative. Please reach out to us at info@studioingenue.com.
What is your return policy?
Flowers are perishable goods, and as such we do not accept returns. Should there be an immediate issue with the quality of your order, or in the event that the blooms have been damaged during their transportation, please email us at info@studioingenue.com within 24 hours of receiving your order.
Where do you offer deliveries?
Please view our delivery zones and their corresponding fees here.
Where do you source your flowers from?
Our growing season begins in early May and lasts up to the first frosts in late October. During these months we will primarily source our blooms from our farm’s cutting gardens. In wedding work, we supplement the use of other special varieties from the many talented small scale growers in South Western Ontario.
How long should my flowers last?
No two varieties have the same vase life and each of our arrangements demonstrate a unique ephemeral quality, your blooms will continue to artfully transform in the vase. Optimize the longevity of your blooms by following the suggestions we have outlined in our Cut Flower Care Guide.
How should I take care of my flowers?
Please take a look at our Cut Flower Care Guide.
How will my flowers be packaged?
Ingénue is committed to providing creative and simple solutions to ensure every element of our packaging and design mechanics respect end-of-life waste scenarios. Our arrangements come wrapped in paper, without the use of single use plastics (this includes floral foam) We use open faced kraft paper boxes, compostable water sources and recyclable paper tags.
Subscription Services
How do your subscription services work?
Our Farm Fresh Subscriptions are delivered monthly from June to October, they are intended to showcase the very best blooms that our cutting garden has to offer throughout the growing season. A pair of floral snips will accompany your first delivery. Flowers will be delivered in a simple clear glass vase or delicately wrapped up as a hand tied bouquet. Our delivery fees are included in the price of your subscription, and delivery occurs on the same day each month. Our subscriptions will bill you on a recurring monthly payment plan.
If you are interested in setting up a custom corporate subscription, please reach out to us at info@studioingenue.com.
How will my subscription be delivered?
Ingénue is committed to providing creative and simple solutions to ensure every element of our packaging and design mechanics respect end-of-life waste scenarios. Our arrangements come wrapped in paper, without the use of single use plastics (this includes floral foams) We use open faced kraft paper boxes, compostable water sources and recyclable paper tags.
I would like to gift a subscription, what should I do?
The first delivery each recipient receives will include a note card containing details of their subscription, as well as a pair of floral snips. Simply fill out the optional ‘card message’ to ensure the recipient knows whose generosity to thank.
Is it possible to change or pause my subscription?
Kindly let us know at least two weeks in advance, should you be away on your subscription delivery date. In this case we will try our utmost to accommodate another delivery schedule. Advance notice gives us time to plan these accommodations with flexibility, and is always appreciated.